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Overview of Courier Services Companies in the United Arab Emirates (U.A.E.)

What should one consider while choosing a courier partner for an eCommerce business in the UAE? Their commitment to order fulfilment and customer satisfaction.

The success of an eCommerce business lies in the hands of the right logistics supply chain model. From the minute a package leaves a warehouse until it’s placed in the hands of a customer, a number of elements come into consideration. And it indeed isn’t a piece of cake to fulfil all orders efficiently. 

This is why finding the right courier partner is imperative. However, the search can often get challenging for a new eCommerce company, especially in a country like the United Arab Emirates (UAE) where locations are often remote and the competition is high.

Most e-commerce stores shy away from working with a courier partner thinking about the additional financial burden on the business. However, research shows that outsourcing shipping logistics to third party courier provider can actually help businesses scale up more quickly and provide better quality services to their customers.

By streamlining the outbound and inbound logistics of your online business your customers will have an enhanced customer experience and will want to come back to your store again and again. This is because courier companies ensure that shipments move fast and reach customers safely and also provide an order tracking feature on shipments.

With the help of the order tracking mechanism, customers can track the movement of their orders in real-time. But that's not all a shipping partner provides. Since a courier service provider has more economy of scale, it can provide shipping services to online stores at much cheaper rates.

For e-commerce startups or enterprises low on storage space, courier companies also provide full-fledged fulfillment services like warehouse management, inventory management, Order fulfillment and Shipment management. Therefore, you see, by outsourcing shipping to these capable logistics providers, an e-commerce business not only saves on money but also on valuable time. 

To solve this gap, after conducting a thorough analysis, the following list of the top eCommerce courier services provider companies in the United Arab Emirates (U.A.E.) is compiled. Have a look, and we’re sure your choice will become crystal clear by the time you reach the end.

Top 10 Best eCommerce Courier Services Provider Companies in the U.A.E. (United Arab Emirates) [2022 Updated List]

Choosing a courier service company is a crucial decision for your business. Since shipping is directly related to customer satisfaction, you should invest a lot of time and research in figuring out which courier service suits you the best. There are more than 50 courier providers in the United Arab Emirates that provide high-quality, value-for-money courier services to small, medium, and large-scale eCommerce businesses.

A majority of them include shipping and courier API integrations , which let customers receive regular updates on their shipments. We understand it can easily become confusing and tiresome to go through the services offered by all these companies to find the right one for you.

But worry not, we have handpicked the top parcel delivery and supply chain service providers in the UAE region to help you with your decision. For making the list, our experts have looked into several key factors, such as transit time, cost of delivery, security and safety, flexibility, logistic supply chain model, technology, cargo weight, freight costs, COD return, and confidentiality. Let's find out more about them!

1) Aramex Courier Company in UAE

Aramex is the first and oldest courier service in the UAE. It was also the first-ever company from GCC (Gulf Cooperation Council) to be listed in the NASDAQ stock exchange. There’s a significant reliability factor associated with Aramex since it has been delivering worldwide since 1982, and has often been ranked as an outstanding courier partner for multinational and domestic deliveries. The Aramex API has a scalable model for all types of customers along with specialized express delivery features which eCommerce enterprises in the UAE can use. 

Here’s a quick look at the eCommerce courier services Aramex offers:

• Cash On Delivery (COD)
• Bulk orders
• API based transit tracking 
• Warehousing
• Scaling of business 
• Online store development (through integration with Shopify, Magneto, and WooCommerce)
• Technical support
• 24/7 visibility of delivery status
• Customer care services

2) Fetchr Courier Partner in the United Arab Emirates

Fetchr is a Dubai-based worldwide courier, postal fulfillment, and supply chain services provider that uses a smartphone-based on-demand delivery system. It was established in December of 2012 in Dubai.

The  Fetchr APi enables individuals and businesses in the Middle East to send and receive anything from anywhere in the world. eCommerce websites can set up a scheduled delivery by simply using the coordinates shared by customers.  

Sneak peek into the services provided by Fetchr:

• App-based interface for both business and customers
• GPS-based tracking of customers for the better delivery experience
• Scalable technology
• Last-mile solutions
• Tracking shipments through app  
• Automation-based system  
• AI-based technical support

3) DTDC  Logistics Company in UAE

Desk to Desk Courier (DTDC) is an India-based cargo service that dates back to the 1990s. In fact, it is the most used service in the subcontinent providing logistic services in more than 230 countries. In 2012, DTDC acquired a 52% stake of Eurostar express in the Middle Eastern countries, and today, it covers almost every city in the UAE and its neighboring countries. It provides continuous tracing of packages, proof of delivery, warehouses for storage, bulk orders, and international shipping facility to eCommerce companies located in the UAE. The DTDC API integration can smoothen your shipping process and help you cater better to your customers.

A roundup of services provided by DTDC:

• Impact-proof packaging 
• Safe transit handling
• Reverse logistics expertise  
• Balancing speed & cost 
• On-demand pickups  
• Omnichannel tech
• Integrations for easy COD & returns 
• Zero volumetric charges

4) FedEx Courier Services Company in the United Arab Emirates

FedEx is a courier company that had already created a reputation for itself with the worldwide supply chain industry before coming to UAE. Offering ideal shipping solutions to online businesses, it is regarded as one of UAE's top courier services for eCommerce firms.

The service is a perfect fit for organizations that deal in a broad array of products, notably, massive things, fragile items, luxury items, and toxic commodities such as electric vehicle batteries and liquid nitrogen, etc. FedEx has a specialized unit for managing tie-ups with eCommerce companies. It provides them with customer support, product return support, warehouses, bulk orders, etc.

Here’s a quick look at the services provided by FedEx:

• International and domestic models
• FedEx API integration
• Tracking ID
• Eco-friendly reusable packaging
• Courier insurance
• Warehousing
• Last-mile solutions
• Scalable  

5) DHL Courier Company in the United Arab Emirates

Another leading international delivery company for eCommerce in UAE is DHL (Dalsey, Hillblom, and Lynn) . It's worldwide controlled and highly connected infrastructure of warehouses allows it to make reliable solutions to increase order fulfilments both within the country and throughout the globe.

DHL is quite bold when it comes to decreasing wastage in the distribution process by reducing each firm's operational carbon footprint. To make this possible, the company uses biodegradable and sustainable materials throughout its processes, making it a highly environmentally friendly company.

These are the services you can expect from DHL’s courier operations in the UAE: 

• API integration 
• Shipment tracking
• Bulk order support
• Custom web portal
• Customer services  
• International and domestic shipping

6) Cloud Express Shipping Company in UAE

Cloud Express is an experienced courier service provider in the UAE offering affordable solutions to eCommerce stores as well as local businesses delivering in more than 100 countries. Their services include a range of options like cash on delivery, prepaid deliveries, drop-shipping services, courier tracking, etc. They value providing flexible, reliable and secure delivery services making the eCommerce business more efficient than ever.

The services they provide include:

• Shipment tracking
• Cash On Delivery (COD)
• International and domestic customer services 
• Cost-effective prices  
• Last mile solutions  
• Delivery across UAE

7) ViaMe eCommerce Courier Service Provider

ViaMe is a Dubai-based instantaneous courier delivery startup boasting same-day delivery and even same-hour delivery to a certain extent. In cities such as Dubai and Abu Dhabi luxury is given a lot of priority. ViaMe aims to exploit this and make online shopping luxurious than ever, setting new standards in delivery services. It’s an app-based system that can get the exact coordinates of the customer and delivery can reach desired destination hassle-free.

Sneak peek into the services provided by ViaMe:  

• On-demand delivery 
• App-based interface   
• Same day and same hour delivery available
• Live order tracking 
• 24/7 customer support
• Professional fleet
• Last mile solutions  

8) Droply Courier Services Firm in the United Arab Emirates

Droply is a UAE-based startup that solely focuses on eCommerce shipping with affordable pricing. The company has successfully implemented an end-to-end logistics model across the country. They provide customized delivery services to help eCommerce businesses thrive in a competitive environment and give them a far superior reach.

A roundup of services provided by Droply:

• Door-to-door delivery & pickup  
• Delivery across all cities in the UAE 
• Live order tracking
• Express solutions for same & next day delivery
• Cash On Delivery (COD)
• Return To Origin (RTO) management
• API integrations  
• Express pickup

9) Max Express ecommerce Courier Services

Max Courier was established in 2014 in the UAE with a local center throughout the Gulf Region. Inside the UAE market, they have carved out a space for themselves within a span of 3 years owing to their innovative streak and uncompromising services.

Max Courier uses its own fleet to provide the most efficient freight delivery services. They collaborate with a diverse group of customers from various industries and areas, including various sectors such as eCommerce, hardware, and governments. 

There are the primary services they offer:  

• Same day delivery
• Domestic and international delivery  
• Shipment tracking
• Cash On Delivery (COD)
• Prompt customer support  
• Efficient return service 
• Third-party collection & delivery 

10) Century Express in U.A.E. for eCommerce Couriers

Century Express service was established in 2005 in Dubai. Since then, they have expanded in Bahrain, Saudi Arabia, Bangladesh, Oman and other GCC countries. Their international shipments are distributed through a global network of major distributors that covers 195 locations. They claim to provide high-quality courier and transportation services through a proactive attitude and a structured client-oriented work style. 

The services they provide include:  

• Coverage across 95% of the UAE region 
• Last-mile solutions
• Efficient reverse logistics  
• Same day delivery  
• Cost-effective  
• Express import and export  
• Clearance and Brokerage  
• Sorting and warehousing
• Prompt customer support

List of Top 10 Essential Parameters to Choose the Best Courier Services Provider Company in U.A.E. (United Arab Emirates)

When choosing the ideal courier service for your eCommerce business, there are a number of variables to consider. The list of the best courier partners in UAE (United Arab Emirates) has acquainted you with all the shipping services a courier company can offer. However, not all shipping companies are the same and some may provide you with services that better suit your business model.

As a leading industry figure in e-commerce shipping and delivery operations, we at ClickPost believe there are some factors that every online store should most definitely look at when choosing a courier company to oversee their shipping operations. So, for your prospective or present eCommerce business in UAE, we have brought together a list of the top essential parameters to look for when choosing a courier partner. You must investigate each courier service company based on the factors given below:-

1. Courier Weight and Size

It's crucial to keep in consideration that various delivery companies may handle varying weight and shipment restrictions, as well as multiple modes of transport. While the specific weight and size of products and shipments may vary from one order to the next, the general size range of freight being handled on a routine basis should be taken into account. A courier partner who is familiar with managing goods of that size and location would be great.

Certain delivery services are better prepared to handle heavier items, while others may emphasize on transporting vast quantities of smaller items. E-commerce enterprises that sell larger, heavier goods such as industrial machinery or furniture will have multiple transportation requirements than those that sell medications or cosmetics.

2. Scalability and Serviceability

This is the minimum standard that any delivery operator should meet. The concept of serviceability is based on two conditions:

• Is this courier service willing to deliver to your firm's preferred locations? 
• Is it capable of handling every day, fortnightly, and annual orders that your company might get?

Several delivery providers are required to accommodate the expanding economic growth, considering the current growth in online retail and e-commerce firms. As more sectors move to internet platforms, distribution requirements are becoming more complicated. These difficulties must be considered while choosing a delivery firm.

Moreover, if your online store is starting to show signs of rapid growth or you start receiving more than 3000 monthly orders, it may be time to shift to logistics software like Narvar or its alternatives . These software-assisted logistics companies automate a lot of the shipping workflow eliminate manual error, provide better insights and minimise the need to hire additional staff.

3. Transit and Delivery time

Fast delivery is the secret to success and providing consumers with the finest possible experience for any online shop platform. Customers expect deliveries of their orders in a maximum of 3-5 days on average. Failing this, they become uneasy and typically have mixed emotions about the service. As a result, there may be a high number of RTOs (Return-to-Origin) since they may refuse to accept the order. An NDR Management platform  can tackle issues of recurrent RTOs and shipping delays.

The training of delivery partners, storage and supply chain management, transportation selection, and a host of other reasons can all affect delivery speed. Logistic partners with more efficient supply chains are much more inclined to have a track record of on-time delivery. If time is an important aspect of a company's image, a courier that specializes in express delivery would be excellent. 

You can track delivery speed for each delivery and get a consolidated view of the reasons and repercussions of low-speed delivery with platforms like ViaMe.

4. Specialization and Technology

With the pandemic hitting, more and more sectors migrated to the web. As a result, carriers had to come up with innovative approaches with respect to their transportation solutions. Today, many delivery firms offer specialized support to enable efficient transport and the protection of a broad range of freight, depending on the different products being sent. 

Moreover, eCommerce shipping companies are innovating and evolving their technical skills. As such, courier partners too have the responsibility to provide the most technically superior services to the clients. AI-based and better user interface solutions can improve efficiency, optimize order tracking, and greatly reduce RTOs (return to origin) and create less confusion among consumers. Moreover, tech solutions can also facilitate efficient and accurate tracking updates, allow for greater connectivity, regular product check-in alerts, and quick client feedback.

5. NDR, RTO, and Return management

Among the most common challenges that every online retailing business might experience is failed delivery. Be it due to any reason - the inability of the delivery agent to reach the customer, or unacceptance of order by the customer, or cancellation before delivery is completed - an RTO (Return To Origin) process can result in significant losses.

This is particularly true if the product is not returned in workable condition, or if the courier partner doesn’t have a system in place for the reverse supply chain. Thus, an ideal courier partner should have efficient reverse logistics mechanisms in place to ensure that the products marked for RTO aren’t lost/damaged on their way to the original warehouse.

6. Proof of Delivery

The scale at which online retailers operate is enormous. For some orders, you as a vendor may become aware of the issue only after receiving customer feedback, when the situation has become irreparable. To handle such a situation in the best manner, customer complaints should be validated with a strong policy and framework for transmitting proof of delivery. Delivery agents should be held accountable for the status of the product at the time of delivery, and they should be trained for the use of delivery management software to automate the process of receiving PoD.

7. Shipping and Freight Costs

The cost of shipping is usually the biggest deterrent for e-commerce companies in hiring logistics companies. The reason for this is that shipping comes with a lot of additional charges that can quickly build up if you fail to carefully assess them at first. Even seemingly cheaper shipping plans can become massively expensive with the addition of value-added items, hidden charges, extra costs, etc.

The only way to make sure that you know what you are paying for is by assessing every service and talking to your shipping partner directly. Many logistics companies offer cash on delivery services, packaging, labelling, etc., at an added cost. Make sure you figure out which services are part of your plan and which come at an added cost before settling for any courier partner.

8. Delivery Options

Every e-commerce store wants to deliver orders to its customers in the fastest possible way. The growth and maturity of the e-commerce industry have led to the development of newer and faster modes of delivery like same-day delivery, next-day delivery, hyperlocal delivery, and more.

If you want to reach your customers faster, the only way to do so is by choosing a courier service company that offers super-fast delivery options. If your e-commerce business sells food, pharmaceutical and groceries, quick hyperlocal and 2-hour deliveries can make a world of difference to your customers and you. 

A shipping company with advanced tech abilities and A.I.-driven software can make such deliveries possible with the help of numerous tools like route mapping, GPS-enabled tracking, faster fleets, etc.

9. Insurance Plan

Having an insurance plan with your courier provider may seem like an unnecessary hassle for both parties but wait till orders go missing or on of your customers receives a damaged product. In truth, shipping mishaps like dipping, overloaded fleets, etc., are common. For online sellers dealing with invaluable and precious items, an insurance plan is a must.

Having clear terms of insurance with your courier service provider enlists all the events when insurance can be claimed by an e-commerce company and who bears the brunt of the loss. An insurance plan not only guarantees safer transits for your valuable, fragile or precious orders but also acts as a safety net in case something goes wrong. 

10. Payment Gateways

in the case of e-commerce shipping, the more payment options you provide your customers the better it is for your business. Lack of proper payment gateways is a reason for cart abandonment for many customers. Although it may seem that the number of payment options available to a customer is decided by the online store but actually it is the logistics company that offers payment options.

Therefore, look for a courier company that offers various kinds of payment options at checkout like Cash on Delivery, bank transactions, e-payments, wallets, UPI, credit/debit card, etc. Offering several payment options guarantees that whatever is the most convenient mode of payment for your customer, it is available on your e-commerce site.

Final Conclusion

That’s our list of the top 10 courier services companies in the UAE (United Arab Emirates) with whom you may collaborate to carry your eCommerce operations. They've all been in operation for several years and have a strong customer base and reputation for providing high-quality courier services across the UAE. Businesses of all sizes use these courier providers to meet their customers' needs on point in recent history. Most importantly, courier service firms help e-Commerce companies scale up without also having to invest in a lot of new staff.

What's more, with their warehousing and packaging services, courier partners can ensure that you do not miss any orders even when the peak or sale seasons hit. These companies double as e-commerce order fulfilment centres and allow you to focus on your core competencies like manufacturing, marketing and selling. We hope this article convinces you to work with a shipping company and helps you choose the right one for your business. We recommend each of these services for maximum customer satisfaction.