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1) Introduction to Shipping/Logistics/Courier/Shipment Management Software in eCommerce

One of the biggest trends to enter the ecommerce market in the past decade is the use of shipping, logistics, shipment and courier management software. They simplify the process of shipping and managing orders for online businesses.

But why do you really need them? Imagine you run a shop that only gets 1 customer a day. Over time, the influx of daily customers increases from 1 to 3 to 10. You now need more hands on deck to deal with customers while taking care of the output. Delegating management to someone you trust enables you to stay in control. This is essentially how ecommerce businesses progress as well but at a much larger scale.

So when your daily output reaches 100 orders or 1000, you need multiple shipping and courier partners to reach all of these customers across numerous different pin codes. A single person may manage 3 employees and 10 customers a day, but to manage 1000, you need something smarter. This is why ecommerce businesses have been turning to shipping/logistics/courier/shipment management software.

In this article, we'll be diving headfirst into what shipping/courier/logistics/shipment management software is, how they work, and the best logistics management software you can choose from.

2) What is Shipping Management Software?

Shipping management software helps online and offline businesses streamline their logistics operations by providing shipment management facilities. In addition to core shipping management services like order management, inventory management, warehousing, fulfillment services, shipping management software can also provide full-fledged shipping services. These may include pickup and drop-off (PUDO), packaging, label printing, bundling, kitting, etc.

3) What is Courier Management Software?

To put it in the simplest terms, courier management software is a system designed for eCommerce businesses to manage and enhance their shipping operations. A good courier management software will use a plethora of technological solutions inspired by the latest shipping and eCommerce market trends.

You can easily integrate with all of your shipping partners and find the best shipping rates for domestic and international shipping using courier management software. Shipping API integrations allow for better communication of order information between you and your shipping partners, as well as you and your customers.

4) What is Logistics Management Software?

Logistics management software is an AI-enabled system that quickly processes important data on shipping and delivery. GPS and GPRS programs enable greater visibility to customers. From pre-purchase to post-purchase, every stage of shipping operation is optimized with the help of logistics management software.

Logistics management software aims to attract traction, gain new customers, maintain customer lifecycles, and provide the best post-purchase customer experience by maintaining superb shipping quality.

5) What is Shipment Management Software?

Shipment management software uses tech-enabled solutions to help ecommerce businesses quickly print shipping labels, integrate with several shipping companies at one go, manage all shipments from a single dashboard, and more. In this way, shipment management software can improve communication, shipping speeds, and overall eCommerce performance.

A shipment management software can also provide exhaustive analytics reports on shipping performance. A shipment management software helps businesses create orders, assign them to shipping companies, and dispatch them as soon as possible.

6) Top 25 Best Shipping or Logistics or Courier Management Software for eCommerce Business [2022 Updated List]

Logistics Management software has been around for more than half a decade and has steadfastly become one of the most popular shipping tools in the ecommerce industry. So it's no wonder that courier management software companies are popping up worldwide.

Each of them offers a different set of features and specialized services that enable more efficient shipping and courier delivery systems. These different features, shipping partnerships, and specific services allow you to distinguish between different shipment and shipping management software.

A clear example of these distinctions can be seen when you take a closer look at the top 10 best courier and shipment management software currently serving major ecommerce brands.

6.1) ClickPost Logistics Management Software

ClickPost is a shipping management software company that was founded in 2015 and operates globally. It currently serves major ecommerce brands like Puma, Carat Lane, and Nykaa. This software provides an advanced recommendation engine with an AI configured to include data on business priorities when selecting shipping partners. 

ClickPost  provides a single API for the entire order manifestation process, enabling greater shipping information accuracy. One of its flagship features is its NDR workflow that reduces RTOs through issue-specific customer communications. It is best suited for large e-commerce enterprises with high order volumes.

6.2) AfterShip Shipment Management Software

Aftership is a logistics management software that began operating in 2011. Created in Hong Kong, this software is operational in multiple countries. It is integrated with 600+ shipping companies as well as numerous storefronts and marketplaces.

It is well known for its automated package tracking system that provides real-time updates. This is supported by a customer tracking page that can show each delivery milestone. It is most efficient for small enterprises that have low order volumes.

6.3) MetaPack Courier Management Software

MetaPack was founded in London and is one of the premier shipping and shipment management software used by the European ecommerce market. It offers enterprises access to 3,50,000+ warehouses that enable faster pickup and delivery. This includes international delivery services and customs clearance in addition to express delivery. Metapack offers a limited range of shipping services.

6.4) Shippo Shipment Management Software

Shippo was started in 2013 in California, United States. It primarily operates in North America. Shippo courier management software offers automated order processing systems which print shipping labels and create packing slips.

I t also provides updates to customers when their orders are picked up or about to be delivered. Frequent validation checks help avoid unnecessary delays due to inaccuracy of information. It is also known for aiding in international shipping. Implementation of Shippo can be a difficult process at times.

6.5) Shippy Pro Shipping Management Software

Shippy Pro is a company based out of Italy that first began providing shipment management software to businesses. It provides integrations with 130+ shipping partners and multiple storefronts. It uses an automated system to print shipping labels much like Shippo. ShippyPro is popular in certain regions because of its user-friendly interface. However, limited support is provided through a chat-only mechanism.

6.6) Narvar Courier Manager Software

Narvar was founded in the United States in 2012 and currently serves ecommerce businesses across North America, the Asia-Pacific region and Europe. Like it's counterparts, it offers an automated order processing and shipment tracking mechanism for ecommerce shipping.

One of its most notable features is its Concierge service. It enables faster pickup and drops through a well-connected network of concierge centres. However, these concierge services will be entirely dependent on the shipping partners employed.

6.7) ShipWell Logistics Manager Software

Shipwell is another company providing logistics and shipment management software services founded in and operates within the United States. It uses a loadboard proprietary matching algorithm to allow shipping partners to bid on freights.

This enables ecommerce enterprises to choose the courier partner with the lowest rates for each order. It provides a system to simplify order manifestation. It's tracking mechanism also helps in route optimization for deliveries. Most of its features are standard and non-customizable.

6.8) Veeqo Shipping Manager Software

Veeqo is a UK-based shipping/courier/logistics management software that focuses on inventory management for ecommerce businesses. It was founded in 2013 and operates in the UK primarily and a few other countries. Veeqo provides integrations with online storefronts like Magento and WooCommerce to ensure that ecommerce inventories remain synchronised across multiple selling channels.

This enables inventory forecasting and stock projections to be carried out regularly. This promotes maximum order fulfillment as stock will be available for every order placed. The only difficulty with Veeqo is that each vendor must be separately integrated with.

6.9) FreightPop Shipment Manager Software

While Veeqo handles inventory management, FreightPop takes care of transportation management. This shipping/courier/shipment management software comes from another California-based company. Its major selling point is that it enables ecommerce businesses that are not integrated with any WMS (warehouse management system) or ERP (Enterprise Resource Planning) to manage their transit mechanisms.

It offers integrations with 300+ shipping companies and negotiable shipping rates with them. Freight discrepancies are minimized through regular monitoring of invoices and deliveries.

6.10) ShipStation Logistics or Shipping Management Software

ShipStation is available for use by ecommerce companies in multiple nations across North America, Australia and Europe. In addition to the usual selling channel and marketplace integrations, other systems like QuickBooks can be tied up with. This gives you access to more ecommerce services. They offer multiple payment plans that are calculated based on order volumes, making them ideal for SME enterprises.

6.11) WeSupplyLabs

WeSupplyLabs  is a supply chain management and courier management software. They aim to improve customers' post-purchase experience by allowing ecommerce businesses to streamline their shipping operations. WeSupplyLabs helps keep  WISMO calls  at bay by reaching out to your customers with real-time order update notifications.

WeSupplyLabs can furnish ecommerce businesses with a self-serve order tracking portal for customers or a branded tracking page. The software helps manage customer expectations with a nearly accurate estimated delivery date prediction (EDD).

6.12) ParcelPerform

ParcelPerform is excellent customer retention and shipping management software. ParcelPerform brings 600+ carriers and logistics aggregators of ecommerce businesses to choose from. The software offers tracking to customers from a branded tracking page for a better ecommerce journey.

Businesses can add customer-specific info with every order to make it more personalized for the end customer and boost customer satisfaction. They can also track, manage and check orders from a single unified dashboard and import all shipping data from various online platforms.

6.13) EasyShip

EasyShip is an international courier and shipment management service provider. It is integrated with 250 courier and logistics services and allows businesses to reach over 220 countries around the world. It works with over 100,000 businesses from 27 countries. EasyShip is a cloud-based shipping management software that features a user-friendly dashboard for easy management of shipments.

It offers the best discounts on shipping with DHL, USPS, UPS, and other courier partners. Easyship helps businesses manage multiple carriers and order through a single platform. It allows businesses to automate the process of carrier selection based on custom parameters. It allows businesses to generate shipping labels, packing slips and more through the same platform.

6.14) OrderHive

OrderHive is an A.I.-powered shipping and logistics management providing shipping, delivery, and warehousing services to ecommerce businesses all over the world. OrderHive gives access to multi-carrier shipping with pre-integrated third-party logistics providers. OrderHive is suitable for both single or bulk shipping across continents.

Orderhive provides several insurance plans an ecommerce business can benefit from. Ecommerce businesses that partner with OrderHive get access to OrderHive wallet that can be used to pay for transactions including insurance.

6.15) ShipWay

Shipway is shipping management and order tracking software helping ecommerce businesses process orders faster and without any errors. ShipWay integrates with 550+ couriers to carry out delivery operations across the world. ShipWay’s API allows ecommerce retailers to automate a lot of processes like printing shipping labels, allocating carriers, choosing the package sizes of orders. ShipWay provides full visibility on the shipment journey from the warehouse by scheduling pickups. You can also streamline daily workflow and shipping management with selling channels and ecommerce platform integrations.

6.16) Convey

Convey is a post-purchase customer experience and logistics management software that streamlines the order fulfillment process by introducing tech-enabled workflow and delivery management. It maintains absolute shipment visibility and sends order update notifications to customers via email or phone.

Convey provides a fully customizable branded tracking experience to customers and boost conversion rates. The A.I.-driven shipping management software automatically detects shipping exceptions or delays and notifies customers before they become anxious.

6.17) ParcelLab

ParcelLab is a courier management solution. It manages an average of 6 million shipments every day and works with over 500 brands from around the world. The platform allows businesses to manage orders across 150+ integrated carriers and improve communication with courier partners.

ParcelLab allows businesses to receive real-time updates on order status by enabling one-on-one communication with multiple carriers. It helps businesses to manage orders, create custom touchpoints and branded tracking pages. It gives analytics to assess the performance of courier partners. It helps manage returns through branded tracking pages with additional marketing opportunities. 

6.18) Ordoro

Ordoro is a multi-carrier logistics and shipment management software that provides shipping, order and post-purchase management services to over 100,000 companies from around the world. It is integrated with more than 50 courier and logistics service providers and processes an average of 100 million orders every single year. 

Ordoro allows merchants to synchronize different selling channels for their business onto a single platform. It enables order creation and printing of shipping labels, while simultaneously offering discounted shipping options. It allows businesses to improve visibility through advanced tracking pages and status notifications. The platform provides a returns management system to handle reverse logistics and even generates return labels free of charge.

6.19) 2Ship

2Ship is an automation platform that helps businesses manage their orders. It allows businesses to manage order fulfillment, processing and shipping operations using a single platform. It is integrated with domestic and international courier service providers who serve around the world and currently supports over 100,000 merchants.

2Ship offers integrations with leading online selling platforms that allow businesses to manage their order through a unified system. It can be used to receive and assess actionable insights on carrier performance. It allows businesses to generate shipping labels and batch orders. It helps businesses discover competitive shipping rates across multiple carriers. 

6.20) ShippingEasy

ShippingEasy is a logistics management software that allows users to manage courier partners and their services through a single platform. It integrates with several carriers globally and helps businesses reach customers in both domestic and international locations. ShippingEasy offers a variety of services to businesses such as EDD prediction, tracking, order management and more.

ShippingEasy allows companies to display the cost of shipping to businesses as well as customers on the checkout page. It helps businesses make accurate predictions and shows the estimated date of delivery (EDD) before customers place an order. The platform allows businesses to configure their fulfillment rules for different orders. The platform can be used to improve the visibility of an order through its tracking and notifications capabilities.

6.21) EasyPost

EasyPost is a cloud-based logistics management software provider. It offers a three-in-one platform with tracking management, visibility, and multi-carrier management services. It is integrated with several carriers that are connected to the platform through electronic logging devices, providing real-time tracking data for orders.

EasyPost’s platform helps businesses automate the process of load assignment using data. The courier management software creates custom reports on the performance of a carrier and uses interactive graphics to present information. The platform helps businesses assess the cost of shipping through its predictive pricing solution which can predict market rates up to 14 days in advance.

6.22) Sorted

Sorted is an ecommerce shipment management software that provides services to both international and domestic markets. Sorted has shipping plans for both small and large ecommerce enterprises. With Sorted you can directly import orders from over 100 selling channels, e-marketplaces, ERPs, etc.

Sorted can also help Filter, combine and split orders in batches. Sorted’s order management feature allows businesses to manage shipments from a single place. Sorted can be accessed from both desktops and mobiles. You can keep track of inventory and record outgoing/incoming orders across all platforms.

6.23) Qapla

Qapla is a logistics and courier management software that automates ecommerce shipping processes with the help of APIs. Qapla offers its shipping and shipment management services to both domestic and international orders.

It provides scheduled deliveries to customers with multiple carriers including FedEx, USPS, etc. Businesses get huge discounts on shipping rates for FedEx, UPS, DHL, etc. Qapla's returns module helps with easy product returns.

6.24) LateShipment

LateShipment is a shipping management software that also provides other shipping services to ecommerce businesses like pick and pack, customised packaging, etc. With LateShipMent businesses can connect their online stores with 163+ carriers and over 70 selling channels like Shopify, BigCommerce, GrandCommerce, etc.

They can also provide real-time tracking options with the help of GPS-enabled tech. LateShipment allows you to manage all shipments and order data under a single roof with a unified dashboard feature.

6.25) ShipUp

ShipUp is a post-purchase customer experience and courier management software that helps ecommerce businesses with order fulfillment. It provides an automated shipping workflow that makes it easier for businesses to reach the maximum number of customers in the least amount of time.

Customers get full shipment visibility and regular order updates over the phone and email. ShipUp also provides additional selling opportunities through its branded tracking page. Shipping exceptions and delays are automatically detected by this AI-driven courier management software.

7) How to Choose the Best Courier or Logistics or Shipment Management Software?

As you saw in the above list, there are so many ways each shipping and logistics management software differs from its counterparts and competitors. Some have a wider range of features, and others have a wider reach. 

All in all, when you're trying to select a shipping and courier management software to boost the performance of your eCommerce shipping operations, these distinctions may be hard to choose from. You may even feel like all of them are too similar for your choice to make any real difference to your business, but that couldn't be farther from the truth.

First, you need to understand your shipping strategy inside and out, i.e., the areas you service, your customer preference, and your financial requirements (to name just a few elements). After that, you can more clearly apply the criteria listed below to select a shipping management software that is most suited for your ecommerce endeavor. 

7.1) Operational Region

The first thing you need to check when you're checking out a shipping/logistics/courier/shipment management software is its area of operation. Some may operate only in specific regions.

Others may simply offer more efficient services in particular locations. To start with, it always helps to look at courier management software companies from your home ground. They will also be more likely to be tied with a greater number of shipping partners in your region.

7.2) Cost of Software and Shipping 

The bottom line of every ecommerce business is to make money. And you can't make money if you're spending more on your shipping operations than your customers are spending on you. This is why every shipping strategy needs a budget. You will know how much you can (and should) pay for a certain range of shipping services. The right permutation and combination of shipping services could end up saving you a lot.

7.3) Ease of Implementation

The world of ecommerce never slows down. So neither can your business. When you're onboarding with shipment or logistics manager software, the process should be seamless. After all, you need to keep fulfilling orders. A delay in your services could have severe ramifications. Customers tend to lose trust in ecommerce enterprises that fail to provide services consistently.

7.4) Ease of Use 

This courier management software has been created for the sole purpose of making jobs easier. It should enable shipping operations to be carried out smoothly. And you should be able to monitor your supply chain with minimal effort. A good shipping manager software will afford you a platform that is user-friendly and easy to navigate while at the same time being comprehensive.

7.5) Range of Features and Services

The beauty of shipping management software is in its utilization of technology. A good shipping management platform will make use of every available technological advancement to help you optimize your supply chain.

This means you will have, or rather you should have, a wide range of shipping services made available to you. These services can include many practices, workflows, and protocols that make your shipping operations more efficient. You should also be able to select the services of your choice.

7.6) Types of Delivery Options 

Rising customer demands have made ecommerce businesses take notice, many of which have started providing varied delivery options to their customers. Customers today want faster delivery than ever before, which is why delivery options like Same/Next Day Delivery, 45-minute delivery, etc., are on the rise.

To ensure most of your customers are happy with their delivery experience, you need to choose a shipping/shipment/courier/logistics management software that provides various delivery options. Some of the most requested delivery options are 24-hour delivery, 48-hour delivery, scheduled delivery, and on-demand delivery.

7.7) Various Modes of Payment

While Cash on Delivery remains a favourite among many online shoppers, several other payment options are also gaining pace. To make sure your ecommerce business is in tune with the times, you need to give your customers the option to pay any which they please.

This means tying up with a shipping or shipment management software that is equipped to provide various payment gateways during checkout. All new age businesses need to provide customers the option of paying with credit card, debit card, UPI, PayPal, RazorPay, net banking, store credit and others.  The kind of services you get will depend on the shipping management software you choose.

7.8) Reverse Logistics

One of the biggest ways in which logistics management software can help ecommerce businesses is by managing reverse logistics or product returns. Reverse Logistics in eCommerce is a costly affair that can lead to losses if not managed in time. Look for a shipping management software that handles returns, refunds and maintains customer expectations during the returns process.

7.9) Shipping Exceptions Management (NDR Management)

Shipping Exceptions or failed deliveries happen when an order is not delivered to the customer. This can happen due to several reasons like unavailability of the customer, wrong delivery address or even fake deliveries.

A logistics management software can detect a shipping exception, intimate customers, about a possible delay and quickly find out the reason for the failed or delayed delivery. This allows online retailers to take immediate action.

7.10) Inventory Management

A shipping management software can provide extensive inventory management solutions. It includes a collection of orders, packaging, keeping stock of inventory and replenishing inventory from time to time. Ecommerce companies can benefit from real-time inventory management recording services provided by shipping management software.

7.11) Warehousing Solutions

Warehouse management is a premier service of courier management software. Warehousing includes sourcing of orders from the seller to the shipping company's warehouse. There, products are given SKUs and stored in bins and shelves till an order is received. Warehousing saves a lot of space and stress for businesses.

7.12) Use of Technology

A shipping management software is heavily reliant for the proper functioning and automation of shipping processes. Therefore, enquire about the tech capabilities of the shipping management software. The best shipping management software uses GPRS tech, A.I.-powered software, and big data to collect information and optimize shipping operations.

7.13) Live Order Tracking

Regardless of the size of your business, sending order tracking info or automatic order update messages is a must. Choose a shipping management software that features a live order tracking feature where customers can easily trace the movement of their orders.

7.14) Business Strategy 

Now, we move on to why it's essential to be able to choose the features and services you want. We've discussed the importance of a shipping strategy. This has to be built around the needs of your business. You may have a multitude of goals for supply chain, from reducing RTOs to collecting customer feedback. You accordingly need to find courier management software that can help you achieve each of your goals.

7.15) Support Services 

With everything that gives us convenience, there is always a catch. With technology, the catch is that it requires a certain amount of upkeep. The shipping/courier/logistics management software you partner up with should be accompanied by sufficient support. The support staff must ensure consistent maintenance of the software platform and update and upgrade it when needed.

7.16) Reviews

Previous records speak for themselves. Reviews and records of the past performance of a business provide a clear insight into the capabilities and capacity of the solution. It also provides information about the previous experience and viability of the solution in the domain of the business. 

8) What are the Key Benefits of Using a Courier/Logistics/ Shipping Management Software?

Your take-away from this article so far would likely be that shipping and logistics management software can simplify certain tasks and increase productivity. But you may still be wondering what the actual tangible benefits are. These are the various improvements and enhancements that you will be able to see in two phases. 

With the help of services provided by courier management software, you can expect to receive the following positive outcomes. The first is almost immediately after implementing shipping management software. The second is after prolonged use and after more data has been collected and analyzed. Logistics management software can create a substantial difference in your shipping mechanism in both of these phases.

8.1) Easy Order Viewing

The unified viewing platform made available by your shipment management software of choice is designed for a very specific purpose. To make viewing, monitoring, and sorting orders easy, shipping/logistics/courier management software platforms provide a single page where all orders can be viewed. Orders can also be searched for and monitored using a unique identification code. 

8.2) Faster Order Processing 

Think about the time and effort that goes into processing each order after it's been placed. A shipping partner has to be selected. The information must be passed on to them. Then the order is created, and a shipping label is printed.

Only after this can the order be packaged and readied for delivery. Many parts of this process had to be manually carried out, slowing down the entire delivery process. With logistics management software, the process is automated and quick.

8.3) Greater Accuracy of Order Information

When it comes to ecommerce shipping, communication is key. The order information printed on the shipping label has to be correct. Customers want accurate estimated delivery dates before purchasing and accurate order tracking notifications after. This is made possible with the help of courier management software.

8.4) Real-Time Tracking Updates 

We've already stressed the elemental role tracking plays in keeping customers happy. And the more accurate they are, the better. A customer is able to build trust with an ecommerce platform when they know the business is working actively to keep them informed and updated. Being able to pass on tracking information before a customer can wonder where their order is can help reduce WISMO calls.

8.5) Push Improvement Initiatives 

One of the most notable features of logistics management software is its utility in processing data. It is constantly monitoring how each of your shipping partners is performing. This data can then be analyzed to enhance your shipping operations through improvement initiatives. This may mean trying out a new workflow, creating standardized systems for certain tasks, or focusing on specific delivery exceptions.

8.6) Reduce RTOs 

Regarding delivery exceptions, failed deliveries are among the highest contributors to RTOs. When shipments get stuck or delayed, customers are more likely to cancel the order. By narrowing down the causes for various RTOs, shipment management software helps you perform targeted strikes to reduce delivery exceptions.

8.7) Reduce Shipping Costs

Employing shipping management software to enhance your supply chain is a long-term solution for a variety of shipping problems. It first begins by dealing with minor issues through automation and integration. After this, more serious issues can be tackled via careful monitoring. Overall shipping costs can be reduced by optimizing the delivery process. And losses can be curbed with the help of specialized improvement initiatives.

8.8) Enhanced Customer Experience 

The ecommerce market is a consumer market. No matter how much you think you're in charge, the customers are always the ones calling the shots. That's why you work so hard to give them the best shipping experience. With better order management and real-time tracking updates, customers are always in the loop. This gives them a sense of comfort and control that enables them to put their faith in you more.

9) Must-Have Features of Shipping/Logistics/Courier/Shipment Management Software 

Ideally, you now have some idea of what logistics management software provides, vis-a-vis technology. You get access to API integrations, artificial intelligence, calculated workflows, and various other technologies. But you might still be confused about how exactly these different technological boons benefit your business. 

It's essential to stay abreast of the major products offered by shipping manager software. This ensures you make the fullest use of your shipping manager software for its intended purpose: providing a seamless delivery experience to your customers everywhere. To that end, here's a quick-view list of some of the features you can expect from the advanced shipping management software. 

9.1) Unified Management of Orders

A courier management software's core function is to give you a single location where all your orders across all your shipping partners can be viewed. Using API integrations and unique identification numbers, all orders and their status are displayed in a unified manner on a single platform provided by the software. 

9.2) AI-Enabled Shipping Partner Recommendation 

Artificial Intelligence has a great many numbers of uses in shipping. One of the foremost is aiding in shipping partner selection for various orders. An AI-enabled engine processes the order information (weight, dimensions, delivery destination) and cross-references the same against configured shipping partners' delivery performance data. Accordingly, it recommends an appropriate shipping partner for that order. 

9.3) Automated Shipment Processing

After an order has been placed, it needs to be processed by the selected shipping partner. Only then can the order be manifested and prepared for delivery. This process of creating the order on the shipping partner's platform and the process of order manifestation can be automated and sped up with the use of API integrations. These integrations are provided by logistics management software. 

9.4) Creation of Shipping Labels 

A major part of a shipping partner's job is to generate the airway bill (AWB) for the order and print the shipping label. The shipping label is created by inputting all relevant details of the order, including customer information and delivery destination. The creation of shipping labels is automated by shipping/courier/logistics management software via the use of API integration. This speeds up the process and ensures the accuracy of information.

9.5) Automated Order Tracking 

Customers can be impatient and anxious after placing an order. However, a lot of this anxiety can be tempered by enabling them to track their orders. Shipping management uses API integrations to pass real-time tracking updates to customers. They are automatically notified every time an order crosses a certain shipping milestone. Even when delays occur, an informed customer is usually a happy one. 

9.6) AI-Driven Data Collection and Analysis

Data science is an extremely important part of shipping and logistics. All ecommerce shipping operations are made up of a complex system of resources and functions. Some courier management software offers analytics services, which enable you to monitor specific KPIs (Key Performance Indicators) in your shipping partners' performances. This system needs to be continuously improved over time, based on identifiable patterns.

9.7) Delivery Exception Management

A truly efficient logistics management software will give you a fully rounded experience. In addition to providing analytics for shipping performance, it will carefully monitor delivery exceptions. These include delayed deliveries, stuck shipments, fake deliveries, and other areas resulting in losses. Some software provides shipping workflows to manage and reduce delivery exceptions based on the causes.

10) Final Conclusion

Every ecommerce enterprise, once created and established, becomes a living, breathing entity. It has to be fed, fueled, and nourished with the aid of numerous different resources. Only then can it become a productive member of the market and society. Shipping companies are the first resource you would turn to. However, as your business grows, its needs grow proportionally too.

Eventually, you'll find yourself juggling one too many resources. Shipping or logistics management software lets you become a master juggler with the help of technology. You can reduce your overall shipping costs, optimize your delivery mechanism and maximize order fulfillment with it. The tracking systems offered by this software also go a long way in building trust with customers and increasing brand loyalty. Essentially, courier management software is that dose of tech-based magic that turns your ecommerce enterprise into an ecommerce superhero.

11) FAQs on Courier or Logistics or Shipment Management Software

1. Which is the best Shipping or Logistics or Courier Management Software in eCommerce?

By providing a multitude of shipment operations, shipping management software assists both online and offline businesses in streamlining their logistical processes. 1) ClickPost, 2) Convoy, 3) WeSupplyLabs, and 4) ShipStation are the most popular shipping management software among eCommerce businesses.

Each has a specialty, such as ClickPost and Convoy, which assist consumers with post-purchase experiences, ShipStation, which offers a wide range of logistics services at reduced shipping rates, and WeSupplyLabs, which streamlines delivery operations.

2. How to choose the best Shipping Management Software in eCommerce?

You must examine your company's key priorities while choosing the best Shipping Management Software. There are four main points to consider. The first is the software's serviceability, or the platform's ability to work in the required locations and manage your order volume.

Second, the software's technical capabilities, such as whether it employs GPRS technology, AI-powered software, or big data to collect data and optimize shipping processes. Finally, look at the price of the software and make sure it includes all of the features you'll need to save money on your running costs.

3. Which is the best Shipping Manager Software for eCommerce Companies?

Shipping management software is a tool for eCommerce businesses to manage and improve their shipping operations. 1) ClickPost, 2) AfterShip, 3) Narvar, 4) ShipStation, and 5) Shippo are the top five.

To mention a few advantages, Clickpost provides a choice of delivery options, excellent post-purchase customer service, efficient end-to-end shipping processes, and improved resource management. For example, Shippo and Shipstation offer a comparable set of services at substantially lower shipping costs.

4. How to choose the best Shipping Manager Software for eCommerce Companies?

These four viewpoints make it easy to understand the criteria for choosing the best shipping manager software. To begin, the software's serviceability displays how many carriers you'll have access to as well as the total number of orders you'll be able to send per month.

Second, look if services meet your supply chain operating requirements based on your business priorities. Third, software should also be simple to use and implement. Finally, knowing how much different systems cost will help you figure out which are within your budget and how to maximize profits.

5. Which are the best Courier Company and Management Software?

Courier Company and Management Software have enabled businesses to surpass the challenges of courier operations. Of the numerous platforms in the market 1) ClickPost, 2) AfterShip, 3) Narvar, 4) Shippo, and 5) ShipStation are the best ones to pick from.

Companies can access a plethora of shipping services by choosing one of the software. From Shippo and ShipStation low shipping prices to ClickPost, Aftership, and Narvar’s shipping exceptions handling, post-purchase, and last-mile delivery experience. All of which can significantly increase businesses’ revenue stream.

6. How to choose the best Courier Company and Management Software?

There are numerous Courier Company and Management Software options available, however, when making your pick, keep the following criteria in mind. The first is serviceability, which refers to the geographical scope of the software's functioning and the monthly volume of requests it can handle.

Second, evaluate the shipping services that each of them offers to the services that you need. Third, make sure the platform in question is using the most up-to-date technology and resources to enable real-time order visibility and timely tracking updates. Finally, software delivery budget in terms of its services and the benefits of choosing them.