1. Branded Tracking Page
Shipway: Branded Tracking Page
ShipWay provides access to a custom branded tracking page that makes use of both the header and footer of the store and displays multiple promotional offers, while also updating order tracking statuses.
ClickPost:Branded Tracking Page
ClickPost also provides a dedicated customizable branded tracking page that vividly displays your brand color and logos. It provides milestone-based tracking updates as well as displays promotional material.
PLUS, ClickPost’s branded tracking page also comes with the following vital bonuses:
- Delay Notifications - Customers are automatically notified as soon as a delayed delivery update is notified to the tracking page.
- Best Product Recommendations - Intelligent product recommendations ensure the products suggested on the branded tracking page are in tune with the customer's preferences.
- Standardised Updates - The branded tracking page displays only standardized statuses and tracking updates to avoid confusion.
Winner: ClickPost
2. Cross-Selling During Tracking
Shipway: Cross-Selling During Tracking
ShipWay’s branded tracking page uses both the header and footer for brand promotion as well as provides room for your instagram gallery to be displayed.
ClickPost: Cross-Selling During Tracking
ClickPost offers greater customisations and personalisations to the branded tracking page so that it can cater to specific customer preferences and business needs
PLUS, using AI and ML, ClickPost can also display products in accordance with the customers past searches and recent purchases.
Winner: ClickPost
3. Tracking Updates To Customers
Shipway: Tracking Updates To Customers
ShipWay sends tracking updates to customers for each delivery milestone crossed. These are branded alerts sent via Whatsapp, Email and SMS.
ClickPost:Tracking Updates To Customers
ClickPost also sends branded notifications through Whatsapp, SMS and Email. These notifications, like Shipway, can be sent in multiple languages and contain basic order information.
PLUS ClickPost provides tracking updates and notifications at the fastest speeds available. Accuracy and real-time tracking are ensured with the help of Dual API integrations for tracking shipments.
Winner: ClickPost
4. Returns Management
Shipway: Returns Management
ShipWay offers a branded returns portal that enables brands to monitor return requests from customers. Through this portal, specific return policies can be set and return/exchange requests can be accepted or rejected.
ClickPost: Returns Management
ClickPost provides a similar dedicated returns and exchange portal where customers return requests can be accepted, and monitored with ease.
PLUS ClickPost’s return portal allows you to set up both fixed and flexible rules for returns and exchanges. Since ClickPost has multiple carriers with expertise in reverse logistics, these rules help enable automatic allocation of carriers for returns and exchanges.
Furthermore, return exceptions, pickup exceptions and exchange exceptions can all be monitored and resolved automatically through ClickPost’s return portal.
Winner: ClickPost
5. Shipping Delay Management
Shipway: Shipping Delay Management
ShipWay sends a branded update to customers in case of any delay in delivery. These updates ensure customers are notified of the status of their orders.
ClickPost: Shipping Delay Management
ClickPost sends automated notifications to customers when a delay or stuck shipment occurs. These automatic tracking notifications are sent in real-time and also provide a new estimated delivery date so customers can prepare for the order’s arrival.
PLUS carrier performance data is utilised by ClickPost to determine the underlying issue for the delay which can enable it to be addressed. Additionally, automated messages are sent to carriers instructing them to resolve the delay issue.
Winner: ClickPost
6. Integrated Tracking Dashboard
Shipway: Integrated Tracking Dashboard
ShipWay provides an integrated tracking dashboard that enables ecommerce businesses to integrate with multiple carriers and track all orders with them. Carriers can be automatically allocated according to pin code and order weight.
ClickPost: Integrated Tracking Dashboard
ClickPost’s integrated tracking dashboard also gives you access to a variety of carriers and lets all orders as well as their delivery status be monitored from a single location. ClickPost provides a recommendation engine that allocates carriers in accordance with business-specific metrics.
Winner: ClickPost and ShipWay
7. Failed Deliveries Management
Shipway: Failed Deliveries Management
ShipWays provides a multifunctional dashboard to manage non-delivery reports and failed deliveries. This system autosyncs all failed deliveries across the board and collcts responses from customers after each failed delivery attempt.
ClickPost: Failed Deliveries Management
ClickPost has a similar mechanism in play to deal with failed deliveries. However, this process carried out by ClickPost has a few extra steps to improve efficiency.
Upon receiving notification of a failed delivery, the NDR is immediately categorised based on the cause. The automated messages sent to customers are therefore cause-specific and allow precise responses to be collected and then shared with carriers.
This interactive failed delivery management system actively reduces RTO% by converting failed deliveries to successful ones with more ease.
Winner: ClickPost
8. Shipping Rates
Shipway: Shipping Rates
ShipWay does not provide access to any shipping rates, offers or discounted fees.
ClickPost: Shipping Rates
ClickPost does not provide shipping rates but instead encourages enterprises to negotiate the best terms with carriers and provides a facility to monitor said SLA terms.
Winner: ClickPost and ShipWay
9. Analytics
Shipway: Analytics
ShipWay provides regular analytics reports that measure the performance of integrated carriers as well as other basic shipping metrics. These tools enable shipping operations to be seen from a wider perspective.
ClickPost: Analytics
ClickPost gives enterprises access to a self-service analytics hub that is both interactive and exhaustive. Enterprises can configure rules and metrics they wish to track and receive specified customised reports regarding the same. These reports provide specific actionable insights to improve post purchase customer experience and delivery operations.
Winner: ClickPost and ShipWay
10. Delivery Date Prediction
Shipway: Delivery Date Prediction
ShipWay calculates the estimated delivery date based on prior carrier performance data and passes the same onto customers via tracking notifications.
ClickPost: Delivery Date Prediction
ClickPost uses a combination of advanced logistics technology to calculate the estimated delivery date. This estimation makes use of information like carrier performance data, delivery data, customer information and order details to ensure accuracy.
The estimated delivery date is then displayed to customers on the branded tracking page as well as in tracking notifications sent to customers. The EDD is updated in real-time so customers are always prepared for the arrival of their order
Winner: ClickPost
11. Multi-Carrier Integration
Shipway: Multi-Carrier Integration
ShipWay provides a dashboard for multi-carrier integration, which also includes integrations with other ecommerce partners like storefronts.
ClickPost: Multi-Carrier Integration
ClickPost also provides a dedicated tool for multi-carrier integration which enables ecommerce businesses to integrate with multiple carriers and other platforms like WMS, ERP, and storefronts.
PLUS ClickPost also enables you to integrate with new and more niche carriers. The integrations offered by ClickPost are the fastest in the market, enabling you to go live within 24 hours, compared to weeks taken by other multi-carrier integration software.
Winner: ClickPost