1) What is Shipup?
Shipup is a customer experience management software that allows you to provide essential features for a seamless experience on your platform. The features encourage the customer to return to your platform for future purchases and increase brand loyalty and awareness among the general public. These features play an essential role in determining various KPIs for your e-commerce platform, including conversion rate and return rate.
Shipup is known for its branded tracking experience and highly customizable notifications. The interactive dashboard makes things easier for you to manage your order fulfillment and management. A personalized experience makes each customer feel special and creates a lasting brand impression. The free plan will enable you to access over 40+ features that make your life easier without putting too much strain on your wallet.
There are some downsides to using the software, as the software is solely focused on providing a better customer experience. The software does not include any shipping and delivery management services, hampering the entire delivery process. On the other hand, customers complain that the software has very slow-responding customer support, creating a problem when there is an urgent or significant bug in the software.
2) Reviews of Shipup: A thorough review of Ship's Features
Let’s take a quick look at how Shipup can add value to your business in real-time and take a critical in-depth look at its features.
2.1) Customer Service
While the software claims to be virtuoso in providing customer service on your platform, the customers have mixed feelings about the software's customer service.
Pros:
Integrated CRM Software [ Our Score: 4 out of 5]
The Shipup software has integrated CRM features that allow you to provide better customer service to your customers and equips your customer service staff with the information they may need to resolve customer complaints more efficiently.
Cons:
Slow Responding Customer Service [ Our Score: 1 out of 5]
Shipup reviews show that the software's customer service can be relatively slow. This can create frustration, especially when a situation or a bug arises that has handicapped your entire fulfillment operation.
2.2) Shipping Management
As you scale your organization, shipping, tracking, and managing huge order volumes can be a tedious and confusing process. That is why your shipping software must have shipping management services. These services come in handy as you scale and allow your customer support team as well as your operations team to manage your operations better.
Pros:
Integrations [ Our Score: 4 out of 5]
The Shipup software has integrated itself with multiple carrier partners so that you have a plethora of options to choose from while shipping your order. The software has also integrated with popular e-commerce platforms and plugins like WooCommerce and Shopify to allow you to have an integrated portal for all sales channels.
Cons:
No Shipping Management Services [ Our Score 1 out of 5]
Other than multi-carrier integration , reviews of Shipup show that the software does not have any other features that can help you manage your shipping and order fulfillment operations.
2.3) Customer Notifications
While your customers lead their busy lives, a simple notification giving them an update about the status of their order can go a long way. This helps establish smoother communication lines with your customers and reduces the frequent WISMO calls on your platform.
Pros:
Branded Notifications [ Our Score: 4.5 out of 5]
One of the best features of the Shipup software is the personalized branded notifications sent by the software increase customer engagement and allow you to spread brand awareness.
Cons:
Only email notifications [ Our Score: 1 out of 5]
Shipup reviews show that the software only notifies the customers through emails. Other Shipup alternatives like ClickPost provide notifications to the customers over various mediums, including e-mails, SMS, and WhatsApp.
2.4) Branded Tracking Page
A branded tracking page is essential to delivering a wholesome branded post-purchase experience to your customers . Branded tracking pages can not only enhance the customer experience and increase customer engagement and improve conversion rates.
Pros:
Customizable Branded Tracking Page [ Our Score: 4.5 out of 5]
Another stand-out feature of the Shipup software is that the software allows you to create personalized branded tracking pages to enhance the post-purchase and tracking experience. The software enables you to display product images and live order status.
Cons:
Product Recommendation [ Our Score: 1 out of 5]
While the Shipup software focuses on the customer experience, reviews of Shipup show that the lack of product recommendations on the branded tracking page is an issue for them.
3) Conclusion
The Shipup software scored 3 out of 5 stars in our expert opinion. The software has some standout features that will enhance the post-purchase experience on your platform. The customized branded tracking page paired with personalized email notifications can amp up the customer experience on your platform.
However, the reviews of Shipup suggest that the slow customer support of the software can be a hindrance to your experience. The software also lacks key features in its core servicing area, including product recommendations on its branded tracking page. On the other hand, the almost complete lack of shipping and order management services can impact the value a fullfilment and shipping management software can add to your business.
4) Final Scores
After carefully reading this review, our experts have rated this software 3.5 out of 5 stars. As the software lacks some key features, you can look at other Shipup alternatives available on the market to provide better services. Here are the top 5 Shipup alternatives available on the market.
ClickPost is a shipping and order management software that allows you to streamline and automate various tedious manual processes in your fulfillment and post-purchase operations. The software has 250+ carriers in its carrier library. The software's integrated dashboard allows you to ship and track shipments with all the 250+ carriers simultaneously. On the other hand, the software automatically gets regular real-time updates from the carrier and notifies your customers over multiple channels. But, ClickPost reviews show that the software features are not feasible for companies who handle the low-order volume.
Overall Score: 4.5 out of 5
Narvar is a customer experience software with services similar to Shipup. However, Narvar focuses on automating the post-purchase experience on your platform. The software has over 9000 locations that you can tap into when you sign up for Narvar’s services. This allows you to provide your customers with customized delivery options and pick one according to their convenience. The Concierge service of Narvar provides for a smoother pick-up and drop-off experience. However, the software is known to lack in shipping management and exception handling. Narvar reviews show that the software often glitches when handling higher order volumes and does not have adequate tech support to deal with the issues.
Overall Score: 4 out of 5
Metapack is an order management software that allows you to use its existing supply chain operations with over 3500+ storage locations. The software aims to reduce your storage and inventory management cost and lets you adopt an omnichannel fulfillment approach to focus on getting your product out there by all means available. The software offers various delivery management features that make a smoother post-purchase experience. However, Metapack reviews show that the software does not handle new integrations very well. Customers have also complained that the software does not have responsive customer support.
Overall Score: 3.5 out of 5
Aftership is a shipping tracking software that provides inventory and order management services through its software. The software is known for its real-time tracking update on its branded tracking page. The software’s most notable feature is the delivery date prediction API, which displays accurate delivery dates on the checkout page to boost conversions. The software also allows you to provide a seamless tracking experience. Aftership reviews show that the software does not have any NDR generation facilities and lacks the basic shipping label generation feature.
Overall Score: 3.5 out of 5
WeSupplyLabs is another excellent alternative to Shipup if you want to focus on the customer and post-purchase experience. The software is known for its features that allow you to automate the post-purchase features on your software, including automating delivery, returns, and customer feedback. The shipping services of the software are decent, as it provides integrations with a limited number of 100 carriers. One of the standout features of the software is that the software allows you to adopt the omnichannel fulfillment approach, which will enable you to test different sales channels to reach the maximum number of potential customers. WeSupplyLabs reviews show that the software is not that user-friendly, and the first time setup of the software can take a lot of time.
Overall Score: 3 out of 5
5) FAQs about Shipup Reviews
5.1) How can I set up and use my Shipup tracking page?
Shipup allows you to integrate the branded tracking page of your software using the Shipup JS script or directly use the tracking page through the Shipup app if you have a Shopify store.
5.2) Can I generate and export data insights with Shipup?
Shipup allows you to generate logistics reports for your shipping operations. It will enable you to export these reports to determine delivery performance metrics and make informed decisions about optimizing the delivery and fulfillment operations.