1. Branded Tracking Page
Narvar: Branded Tracking Page
Narvar shipment tracking page is quite effective and displays the estimated delivery date to customers, as well as milestone-based tracking updates which begin prior to the shipment leaving the warehouse. This tracking page can also be personalized and customised for your brand.
ClickPost: Branded Tracking Page
Clickpost Tracking page also offers all of the above-mentioned features, i.e milestone-based tracking, and brand customizations.
PLUS, the ClickPost tracking page provides 3 more features that are not offered by the Narvar tracking page. These are:
- Delayed Delivery Notifications - This enables customers to be notified instantaneously in case of a delay in delivery.
- Intelligent product recommendation - A strategic method for cross-selling which promotes the sale of other products based on the customer’s search criteria.
- Standardised delivery notifications - Personalised tracking updates sent to customers that describe the standardised milestones crossed by their order without any confusion
2. Cross-Selling During Tracking
Narvar: Cross-Selling During Tracking
Narvar offers a tracking page that can be customised with fixed recommendations.
This enables your brand to promote New Arrivals, Discounts and other promos, which pushes cross sale.
ClickPost: Cross-Selling During Tracking
ClickPost also provides space for personalisations on the Branded Tracking Page.
In addition to new items and discounts, ClickPost’s Branded tracking page is also enabled with intelligent product recommendations.
These recommendations display products for sale in accordance with previous and recent customer searches. This promotes a higher percentage of cross-sales.
Winner: ClickPost and Narvar
3. Tracking Updates To Customers
Narvar: Tracking Updates To Customers
With Narvar, you can opt for one-click tracking and also ensure tracking updates are automatically sent to customers.
It makes use of order information collected from a widely distributed network of carriers to keep customers updated on order statuses. This process begins before shipments leave the warehouse and continues till they reach their destination.
ClickPost: Tracking Updates To Customers
ClickPost also provides the option for one-click tracking and automation of tracking updates to customers.
ClickPost enables these notifications to be standardised so customers are never confused about the delivery milestones crossed by their order.
In addition to that, ClickPost also provides updates in multiple languages.
4. Returns Management
Narvar: Returns Management
Narvar provides a returns and exchanges management portal that enables customers to request and process returns themselves, either via mail or through drop-offs.
While placing the return request, customers can state their reason for return and view the shipping fees for their return.
Orders can be categorised based on their return/exchange eligibility. This feature is available for online, store and wholesale purchases.
ClickPost: Returns Management
ClickPost also provides a portal for managing returns and exchanges. This portal sends automated queries to customers returning or exchanging products to give you actionable information.
In addition to providing flexible rules for return/exchange eligibility, ClickPost returns portal also enables automatic carrier allocation for reverse logistics. Furthermore, returns and exchanges can be monitored and tracked from a single dashboard, and greater visibility of returns is granted.
One of the biggest benefits with ClickPost is that you get access to a return exceptions management system. This automated process ensures fewer pickup and return failures.
Winner: ClickPost and Narvar
5. Shipping Delay Management
Narvar: Shipping Delay Management
Narvar provides shipment tracking notifications for carrier delays, i.e, delays in delivery that have occurred en-route. This ensures customers are well-informed about any slow deliveries.
In case of in-flight delivery exceptions, Narvar follows a system that enables them to proactively deal with delivery exceptions prior to them occurring by reaching out to customers quickly.
Customers are given an opportunity to enhance the overall experience following a delay or delivery exception, which is usually an offer for a refund or reorder.
ClickPost: Shipping Delay Management
ClickPost also sends immediate tracking notifications to customers in case of any delay or stuck shipment. Customers are also given a new estimated delivery date at this time so they can anticipate the arrival of their order.
In addition to keeping customers informed, ClickPost enables ecommerce businesses to carefully monitor the performance of carriers in case of delays and identify the root cause for various delays and stuck shipments. Carriers are then automatically notified of delays and instructed to take remedial actions.
ClickPost enables businesses to track delayed deliveries and perform precise systematic changes to address the causes of these delays entirely. Fewer delayed deliveries means a lower likelihood of customers cancelling orders or requesting refunds.
6. Integrated Tracking Dashboard
Narvar: Integrated Tracking Dashboard
Narvar takes visibility seriously by providing an integrated tracking dashboard that lets you monitor and track orders across all carriers. To make use of the tracking dashboard to monitor individual shipments, you have to input the tracking number of the order.
ClickPost: Integrated Tracking Dashboard
ClickPost also understands the importance of end-to-end visibility and provides a similar dashboard listing all orders with integrated carriers. Unlike Narvar’s dashboard, ClickPost’s dashboard enables you to filter shipments and search based on specified parameters like carriers, delivery status and other metrics.
Winner: ClickPost and Narvar
7. Failed Deliveries Management
Narvar: Failed Deliveries Management
Narvar provides a separate shipment update for missed deliveries to inform customers when a failed delivery occurs. However, Narvar does not provide any protocol for reducing or addressing failed deliveries and missed deliveries.
ClickPost: Failed Deliveries Management
ClickPost offers a feature with a clear 5 step protocol for failed deliveries management that is entirely automated.
When a failed delivery is notified, the reason for the delivery is noted and an issue-specific query is shared with customers to get their input. These inputs are fed back to the carriers, reducing the time and effort required to address failed deliveries.
With this new information, delivery agents have a higher likelihood of successfully delivering the order, thereby reducing RTO% from failed deliveries.
8. Shipping Rates
Narvar does not provide discounted shipping rates.
ClickPost does not provide shipping rates but tracks SLA terms so you can negotiate more cost-effective rates with carriers.
Narvar offers a self-service analytics hub for measuring performance, monitoring assets and reviewing feedback from customers to improve post purchase experience.
ClickPost provides a self service hub for analytics which is also highly interactive and enables you to customise reports from an exhaustive set of parameters and time frames.
10. Delivery Date Prediction
Narvar: Delivery Date Prediction
Narvar estimates the delivery date based on the performance of the carrier selected for delivery. The delivery date is then displayed on the branded tracking page so customers can await its arrival.
ClickPost: Delivery Date Prediction
ClickPost uses API integrations to predict estimated delivery date as soon as a customer enters their address details on the product details page of your ecommerce platform.
It calculates this date based on this location and previous carrier performances to determine the optimal estimated delivery date.
This information is then displayed to customers prior to checkout so customers can make an informed decision based on the predicted delivery date.
Winner: ClickPost and Narvar
12. Multi-Carrier Integration
Narvar: Multi-Carrier Integration
Narvar offers a platform for multi-carrier integration that is designed for enterprise-grade ecommerce software.
ClickPost: Multi-Carrier Integration
ClickPost also offers an exhaustive multi-carrier integration platform with a multitude of carriers, much like Narvar.
Unlike Narvar, with ClickPost you can integrate with any carrier you choose, even those that were not previously integrated. ClickPost has a dedicated tech support team that offers the fastest integration with new carriers. .