This comprehensive review of the LateShipment review was compiled after
- 40+ user reviews from different review platforms
- 10+ interviews with e-commerce platform managers
- Conversations with 5+ supply chain managers
- Interviews with 10+ D2C brands
1) What Is LateShipment?
LateShipment is a delivery experience management software that provides unique features that enhances the shipping experience on the client and the customer side. The software features allow you to detect any irregularities in your shipping operations.
One of the unique software features is that it assists you in getting refunds and compensation from your carriers for lost and damaged software. The other software features are statistically shown to increase conversions on the e-commerce website. The returns management feature of the software is proven to improve the customer's return rate by 45% across their different clients.
But, LateShipment software is known to have limited carrier partners. The software is missing some major carriers in its library, like USPS, which is a significant shipping partner for most of the businesses out there. The software’s algorithm is also known to flag delayed parcels as lost, which can result in confusion.
2) Reviews of LateShipment: A comprehensive review of LateShipment’s features
Now that we have an idea of the value that the LateShipment can add to your fulfillment operations let’s take a deeper dive into the user reviews of the software. Analyzing the user reviews of the software can give us a proper understanding of how the software can assist you in scaling your business.
2.1) Shipping Services
Shipping services are an integral part of a shipping or order management software as it is one of the main reasons companies decide to switch from dealing with individual carriers.
Pros:
Parcel Audit Services [ Our Score: 4.5 out of 5]
This LateShipment feature is one of the unique features of the software. It audits and analyzes your shipments to provide you with insights and information about the effectiveness of your fulfillment operations.
Cons:
Multi-Carrier integration [ Our Score: 1 out of 5]
Reviews of LateShipment show that the software does not have enough carriers in its library. Some studies highlight the absence of significant carriers like USPS.
2.2) Shipping Management
Shipping Management services become crucial as you start to scale your operations. These services allow you to scale your operations accelerated without adopting a new fulfillment approach.
Pros:
Refunds for Lost/ Damaged Shipments [ Our Score: 4.5 out of 5]
Another unique feature of the LateShipment API is that the software helps you get refunds for lost and damaged shipments from your carriers.
Cons:
Incorrect Status [ Our Score: 1 out of 5]
LateShipment reviews show that if a parcel is delayed, the software often flags the shipment as ‘Suspected lost’, creating confusion and chaos for the customers and support team. This review on Capterra highlights the issue and the problems this bug can create.
2.3) Order Management Systems
As an e-commerce business, it becomes essential for your growth to have an order management system that can help you manage and track your orders effectively and accurately.
Pros:
Automatic Analysis and Audits [ Pros: 4 out of 5]
The LateShipment reviews show that the automatic audits and analysis conducted by the software for your shipping operations can help you point out and track any discrepancies in your order fulfillment process.
Cons:
No in-house order management software
The LateShipment software does not have its order management software. Instead, it has integrated with other software like Shippo that provides the order management dashboard within the LateShipment software.
2.4) Delivery Experience Management
Nonchalant customer experience is the key to a successful e-commerce venture. The software features like a better checkout experience and better delivery and return experience can become a crucial factor in influencing the success of your platform and product.
Pros:
Proactive Delivery Expectation Resolution [ Our Score: 4 out of 5]
Only a few other software on the market, like ClickPost, provide this feature that helps automate the handling of the shipping and delivery experience. This allows you to resolve the customers' issues quickly, encouraging them to buy from you again.
Cons:
Only App Notifications [ Our Score: 1 out of 5]
Reviews of LateShipment show that the software does provide proactive notifications, but only on the platform or app. It does not send any separate messages through e-mail or SMS.
2.5) Post-Purchase Experience
The post-purchase experience is an integral part of the customer experience as it decides whether a purchasing customer will suggest and return to your platform. The customer's return and retention rate dictate a lot of factors for an e-commerce website or platform.
Pros:
Self-service tracking page [ Our Score: 4 out of 5]
LateShipment API allows you to create a self-service branded tracking page to increase customer engagement and satisfaction and reduce angry WISMO calls on your platform.
Cons:
No delivery date prediction [ Our Score: 1 out of 5]
LateShipment reviews show that the software does not allow you to predict or display an estimated delivery date on the checkout and product page. The displayed delivery date is shown to boost conversions significantly.
3) Conclusion
The Delivery experience management and tracking software is known for its refund and compensation features which reduce the hassle of dealing with unreliable carriers. The software has other qualities that assist you in automating and optimizing various processes of your fulfillment operations.
While the processes do help in optimizing your order fulfillment process, their software lacks key features and integrations that make the software a holistic and complete fulfillment solution. The lack of USPS and other widely known carriers and limited marketplace integration hamper the value that the software can add to a business. If you doubt how well LateShipment can serve your needs, other LateShipment alternatives are available on the market that can be a better fit.
4) Final Scores
There are other fulfillment and delivery management software on the market with features that can optimize your order fulfillment operations. The LateShipment Software scored 3 out of 5 on our expert scale. Here are the top 5 LateShipment alternatives that you can check out.
ClickPost is an order and delivery management software that provides shipping and delivery services for e-commerce platforms. These services allow customers to enjoy the shopping experience. The software has unique features like early COD reconciliation and automated NDR generation to assist you in managing customer experience. However, the services are not suited to the SMBs usual handle.
Overall Score: 4.5 out of 5
Narvar is an experience management software that focuses on providing post-purchase features on your website. The software's key feature is that it allows you to accurately provide metrics like expected delivery date and live order updates on the checkout and tracking page to encourage customers’ trust in the brand. However, Narvar reviews show that the software does not have an active customer service team to assist you when the clunky UI creates problems in your shipping and order fulfillment process. The software has a wide range of carrier partners but does not have the features to become a viable shipping solution.
Overall Score: 4 out of 5
WeSupplyLabs is a delivery experience management software that focuses on providing and automating post-purchase features on your websites. The software uses AI/ML to automate and simplify returns on your platform for a hassle-free customer experience. WeSupplyLabs software is known for its actionable valuable insights that it provides using data intelligence technology, enabling you to make data-driven decisions. However, WeSupplyLabs reviews show that the software lacks shipping and order management features that do not make it a holistic fulfillment solution, especially for scaling enterprises.
Overall Score: 3.5 out of 5
ShipStation is a shipping management software that offers shipping services with 50+ carriers and order management services. The software provides tracking services for your shipments as well as inventory management services. With ShipStation API, you can provide your customers with regular tracking updates through a branded tracking page. The software lacks essential technical support and often glitches.
Overall Score: 3.5 out of 5
ParcelPerform is an intelligent software that can provide valuable and actionable insights using AI. These insights can be used to make data-driven decisions that can have a significant positive impact on your business as you will be catering to the needs and demands of your customer. The software provides all the essential services to handle your shipping requirements, but the technical quality of the software may not be as sound as other ParcelPerform alternatives. However, ParcelPerform reviews show that the software lacks essential features like a carrier selection algorithm and multi-tasking abilities that become crucial for a growing organization.
Overall Score: 3 out of 5
5) FAQs about LateShipment Reviews
5.1) Does LateShipment make it easier to get refunds from carriers?
LateShipment has an industry-unique feature that assists you in getting quicker refunds from your carrier and 3PL partners for your damaged/delayed/lost shipments.
5.2) What are the LateShipment’s charges for getting refunds?
The LateShipment software charges a 50% commission to your credit card on the total refunds. Therefore, you may have to pay a hefty 50% fee for quicker reimbursements.