1. Branded Tracking Page
EasyShip: Branded Tracking Page
EasyShip gives businesses access to a host-dedicated tracking page that displays the latest delivery status of the order, as well as other relevant order details. In addition to that, space is provided for displaying a discount, offer or sale to promote your brand.
ClickPost: Branded Tracking Page
ClickPost also offers access to a dedicated branding page with milestone-based tracking updates, order details and estimated delivery dates. Multiple spaces are provided for brand promotional displays.
PLUS, ClickPost’s branded tracking page comes with a few other fruitful features:
- Delay Notifications - Automated notifications are sent to customers as soon as a delay in delivery is updated on the tracking page.
- Smart Product Suggestions - Product recommendations displayed on ClickPost’s branded tracking page are selected intelligently based on customer preferences.
- Standardized Delivery Milestones - All milestones crossed and updated on the branded tracking page are standardised to ensure full transparency.
2. Cross-Selling During Tracking
EasyShip: Cross-Selling During Tracking
EasyShip has a branded tracking page on which discounts and promos can be displayed to customers. This works towards increasing cross-sales while customers are tracking their orders.
ClickPost: Cross-Selling During Tracking
ClickPost provides a branded tracking page that can be tailored to your business preferences, and display multiple promotional materials.
PLUS, ClickPost makes use of AI and machine learning to provide intelligent product recommendations. This means that the products displayed for sale are selected based on the customer’s purchases, thereby pushing greater cross-sales.
3. Tracking Updates To Customers
EasyShip: Tracking Updates To Customers
EasyShip enables businesses to send tracking notifications to customers that display order details like order ID number, delivery status and brand information like logos and contact information.
ClickPost: Tracking Updates To Customers
ClickPost provides facilities to automate the sending of tracking updates to customers. These notifications display order details, delivery statuses and estimated delivery dates. These notifications are available in multiple languages to meet global requirements.
PLUS, what really sets ClickPost apart is the speed at which tracking notifications are sent. Using dual API integrations, ClickPost receives updates and sends them to customers in real-time.
EasyShip: Returns Management
EasyShip provides a simple portal for fast returns management. Return labels are generated and can automatically be shared with customers through this portal.
ClickPost: Returns Management
ClickPost provides a dedicated portal for returns management which is completely exhaustive and enables more effective monitoring of exchange and return requests.
PLUS the portal provided by ClickPost can be fully customised as per business requirements. With the help of a multitude of reverse logistics partners, ClickPost enables the automated allocation of carriers for returns.
Furthermore, this portal enables ClickPost to help companies with exception management, whether it is return, pickup, or exchange exceptions.
Shipping Delay Management
EasyShip: Shipping Delay Management
EasyShip sends tracking update notifications to customers in case a delay has been discovered so that customers are made aware of the delay in delivery.
ClickPost: Shipping Delay Management
ClickPost sends separate automated tracking updates to customers in case of stuck shipments or displays. To ensure customers remain excited for the arrival of their order, the new estimated delivery date is displayed in this notification.
PLUS, using data on carrier performance and delivery operations, ClickPost addresses delays in real-time. Carriers are notified automatically of the delay and given instructions for resolution. The end goal is to reduce the total number of delays in any given time frame.
Integrated Tracking Dashboard
EasyShip: Integrated Tracking Dashboard
EasyShip provides an integrated tracking dashboard where all orders across multiple carriers can be monitored. This dashboard enables businesses to customize their shipping process so as to automate certain procedures.
ClickPost: Integrated Tracking Dashboard
ClickPost provides a similar integrated dashboard that enables orders to be monitored alongside their delivery status. Order statuses are automatically updated here and accordingly, automated responses to various statuses can be configured.
Winner: ClickPost and EasyShip
Failed Deliveries Management
EasyShip: Failed Deliveries Management
EasyShip is updated when a failed delivery occurs and automatically notifies the same to customer. This way the customer can be informed and potentially reschedule the next delivery or be informed as to when the second delivery attempt would be carried out.
ClickPost: Failed Deliveries Management
ClickPost also provides a system that automatically updates customers when a failed delivery happens. The ClickPost NDR management system goes a step further when it comes to failed delivery management.
After a failed delivery has been notified, it is categorised based on the cause of the failed delivery (eg: incorrect address/phone number). Customers are sent automated queries requesting the required information. This information is then pushed to carriers and delivery agents.
This method increases the likelihood of converting a failed delivery into a successful one. RTO percentage can be reduced drastically through this system.
EasyShip: Shipping Rates
EasyShip provides discounted shipping rates as well as provides real time shipping rates at checkout to increase conversion.
ClickPost: Shipping Rates
ClickPost does not provide shipping rates and encourages independent rates to be negotiated with carriers. SLA terms decided can then be monitored through ClickPost, enabling you to maintain control.
Winner: ClickPost and EasyShip
EasyShip provides analytics reports in accordance with data gathered by monitoring carrier performance, shipments, delivery operations and overall post-purchase customer experience.
ClickPost provides a completely exhaustive dashboard for logistics analytics through which reports are created and shared with businesses. These reports can be customised to monitor specific metrics of your choice so you can receive actionable insights to optimise shipping operations and post-purchase customer experience.
Winner: ClickPost and EasyShip
Delivery Date Prediction
EasyShip: Delivery Date Prediction
EasyShip is equipped to carry out calculations to determine the estimated delivery dates for orders at the time when they are being placed. This EDD is displayed in the email tracking notifications as well as on the branded tracking page.
ClickPost: Delivery Date Prediction
ClickPost uses multiple metrics, like carrier performance and RTO%, as well as multiple tech solutions, like AI/ML, to predict the estimated delivery date. This system of prediction promotes greater accuracy.
As soon as a customer inputs their delivery pin code on the ecommerce website, the EDD is calculated and displayed on the product page prior to checkout. It is then displayed again on the branded tracking page and in notifications.
EasyShip: Multi-Carrier Integration
EasyShip is a platform that enables a high volume of multi carrier integrations. It is partnered with a wide range of carriers as well as other major ecommerce partner platforms like virtual storefronts, ERP, etc.
ClickPost: Multi-Carrier Integration
ClickPost also provides a platform that enables direct multi-carrier integration. In addition to the 150+ carriers currently partnered, ClickPost allows new carriers to be integrated quickly as well. This is alongside integrations with other ecommerce partners like WMS, ERP and storefronts.
PLUS the main advantage with ClickPost is that integrations are done at the fastest speeds for both existing and current carriers. This enables you to go live with the carrier of your choice within just 24 hours.