1. Branded Tracking Page
Convey: Branded Tracking Page
Convey offers a shipment tracking page that displays the estimated delivery date and order statuses in accordance with certain specified milestones. However, minimal room is provided on the tracking page for brand promotion.
ClickPost:Branded Tracking Page
ClickPost provides access to a branded tracking page with similar features, i.e, display of EDD and milestone-based tracking.
Plus ClickPost also provides brand promotional content on this page alongside the following features:
- Notifications for Delivery Delay - The branded tracking page is updated as soon as a delayed delivery update is received from the carrier.
- Smart Brand Recommendation - Products promoted on the tracking page are selected and displayed in accordance with customer purchases and preferences.
- Standardised Milestones - ClickPost uses a set list of standardised milestones to describe order statuses so as to remove any confusion for customers.
Winner: ClickPost
2. Cross-Selling During Tracking
Convey: Cross-Selling During Tracking
Convey offers a branded tracking page that is simplified but does not allow room for any sort of recommendations or product displays. Only surface-relevant product recommendations can be enabled.
There is room for a single promotional display usually mentioning notable discounts or new arrivals. Similar promotional messages are sent offering discounts or refunds in case of delays.
ClickPost: Cross-Selling During Tracking
ClickPost provides a branded tracking page with multiple spaces set aside for personalised and customised displays of promotions and discounts.
Plus ClickPost also uses intelligent recommendations for products so that the products displayed in promotional content are chosen carefully.
Using intelligent recommendations, products displayed to customers are selected based on their most recent searches and purchases. This enables a higher percentage of cross-sales.
Winner: ClickPost
3. Tracking Updates To Customers
Convey: Tracking Updates To Customers
Convey sends automated communications to customers via email and SMS updating them on the tracking status of their orders.
The tracking notifications shared contain the order number, the order status and a personalised or customised message.
ClickPost: Tracking Updates To Customers
ClickPost uses dual API integrations to track orders accurately and in real-time. Tracking updates are notified to customers in real time, with all relevant information displayed.
These tracking notifications are automated and reach customers as soon as carriers are notified with the help of the advanced technology employed by ClickPost.
Additionally, tracking notifications are also available in multilingual options to better serve ecommerce businesses that operate globally.
Winner: ClickPost
4. Returns Management
Convey: Returns Management
Convey recently began offering access to an online self-service returns portal through which customers can place return requests and schedule pickups for the return of large items.
The items that can be returned through this portal include customer appliances, furniture and other products that may have unique reverse logistics requirements.
ClickPost: Returns Management
ClickPost offers a return portal which gives control to ecommerce enterprises to accept and manage return requests. It also allows exchanges to be managed and sends automated queries to customers following return requests.
Plus ClickPost also allows enterprises to customise various metrics for returns (i.e, product type, purchase date, time periods, etc) and enables automated carrier allocation for reverse logistics.
All returns and exchanges are managed from a single dashboard, and mechanisms are also in place to ensure pickup, exchange and return exceptions are dealt with swiftly.
Winner: ClickPost and Convey
5. Shipping Delay Management
Convey: Shipping Delay Management
Convey uses machine learning to detect delays in delivery proactively so steps can be taken prior to the exception occurring.
Automated notifications with offers for refunds or discounts are sent to customers in case delays occur.
ClickPost: Shipping Delay Management
ClickPost also provides automated notifications to customers in case of delays or stuck shipments. In these notifications, customers are also informed of the new estimated delivery date.
Plus ClickPost also analyses and shares information on carrier performance to reduce delays in delivery. And when a delay occurs, carriers are automatically notified through ClickPost to resolve the issue.
Winner: ClickPost
6. Integrated Tracking Dashboard
Convey: Integrated Tracking Dashboard
Convey displays all ongoing orders with integrated carriers on a single dashboard. This dashboard displays their delivery status in accordance with updates provided by carriers.
ClickPost: Integrated Tracking Dashboard
ClickPost also provides a unified dashboard for viewing all order statuses, including delays and exceptions. It has designated 10-12 clear metrics for identifying the status of an order. Orders can also be searched for through filtered searches, simplifying the process.
Winner: ClickPost and Convey
7. Failed Deliveries Management
Convey: Failed Deliveries Management
Convey uses machine learning to predict delivery exceptions in advance and proactively deal with them. Convey focuses on intelligent risk management. Automated updates with offers of discounts are shared with customers in case issues arise during delivery.
ClickPost: Failed Deliveries Management
ClickPost uses both machine learning and AI to not only predict the likelihood of exceptions occurring but also to resolve and convert failed deliveries into successful ones.
ClickPost uses an automated protocol that identifies failed deliveries in real time, sends customers issue-based queries and communicates customer responses to carriers.
This enables delivery agents to then perform an informed delivery attempt the next time around with a higher likelihood of success.
Winner: ClickPost
8. Shipping Rates
Convey: Shipping Rates
Convey does not provide options for discounted shipping rates or carrier fees.
ClickPost: Shipping Rates
ClickPost does not provide shipping rates either. Enterprises are encouraged to negotiate the best rates with carriers via an SLA. SLA terms can then be independently monitored through ClickPost.
Winner: ClickPost and Convey
9. Analytics
Convey: Analytics
Convey focuses on providing clear information and analytics on post-purchase customer experience information. This involves collecting data on delivery issues driven by machine learning and using the same to optimise post-purchase customer experience.
ClickPost: Analytics
ClickPost gives enterprises access to a self-service hub for analytics that is highly interactive. Data is collected using various mechanics on a large range of metrics that measure carrier performance, shipping operations and customer engagement. Customisable analytics reports with actionable insights are then shared in accordance with the information required by the enterprise.
Winner: ClickPost and Convey
10. Delivery Date Prediction
Convey:Delivery Date Prediction
Convey uses data driven by machine learning to estimate delivery dates for orders of various sizes depending on the delivery service level.
Convey lets you decide where and when to display estimated delivery dates. Estimated delivery dates may vary depending on the level of competition for various categories of orders.
ClickPost: Delivery Date Prediction
ClickPost makes use of API integrations, machine learning and AI to predict estimated delivery dates for various products. These estimates are made in accordance with prior carrier performance and details given by customers, among many other things.
Estimated delivery dates are displayed on product pages prior to checkout to drive conversion rates. It is again displayed to customers in the branded tracking page and tracking notifications. In case of delivery issues, a new estimated delivery date is automatically calculated and shared.
Winner: ClickPost and Convey
11. Multi-Carrier Integration
Convey: Multi-Carrier Integration
Convey works most efficiently as a means to achieve optimum network visibility. It enables multiple carriers to be integrated with, and also provides integrations with third party logistics companies that handle other aspects of operations, like reduced costs or higher scale operations.
ClickPost: Multi-Carrier Integration
ClickPost offers a fully-functional multi-carrier integration platform which enables you to select carriers from over 150 already integrated partners. These partners also include virtual storefronts like Magento and Shopify as well as other WMS, ERP and various ecommerce partners.
Plus ClickPost provides the fastest integrations on the market, enabling you to go live with partnered carriers and new carriers within 24 hours.
Winner: ClickPost