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Overview of eCommerce Industry in Singapore

eCommerce is one industry that has grown exponentially over the past 2 decades, as evidenced by the growth of ecommerce companies in Singapore. This Southeast Asian nation has steadily become one of the most popular hubs for eCommerce companies in recent years. This is what makes it so important to look at the best eCommerce company in Singapore .

This knowledge is needed to gain insight into how the ecommerce industry has expanded and developed over time. Perhaps the most pertinent information to be gained from this is truly understanding just how far-reaching online businesses are. An insider’s look will show us that the best ecommerce company in Singapore provides services and products from every industry imaginable.

Top 10 Best eCommerce Companies in Singapore [2022 Updated List]

Online businesses now serve a wide range of different industries and types of audiences. The "new breed" of e-commerce companies are not just about selling products. They’re about personalizing the customer's shopping experience.

With these constantly evolving trends in ecommerce, it can be near impossible to keep up with the competition. That’s why the first step is knowing who the competition is and what they look like. This article will look at the best companies in Singapore for eCommerce and their unique customer service and satisfaction approaches.

1) Lazada

Lazada Singapore is a leading online shopping website in Singapore that offers everything from fashion, electronics, home décor and more to its customers. It is known for keeping costs low and quality high, offering products from major brands like Sony and Apple.

Lazada's parent company is Alibaba Group Holdings Ltd, founded by Jack Ma in 1999. This eCommerce company is currently ranked as the No.1 largest online retailer in Singapore. This company has made strides by providing a range of products at low prices and hiring experienced marketing experts.

Its success can be attributed to its affordable products, wide product range and convenient payment options. It started as a small business focused on selling electronics and other gadgets online. 

However, in 2016, the company decided to expand into other industries such as fashion and home furnishings. This decision allowed them to increase their market share exponentially in Asia-Pacific.

2) Qoo10

Qoo10 is a Singapore-based online marketplace and eCommerce platform founded in 2010. It is trendy for its wide range of products and low prices, making it a great place to shop for all kinds of items. With over two million items on sale, they are one of the largest eCommerce sites in Singapore with various categories such as electronics, home appliances, fashion and beauty.

Qoo10 has expanded its business to include a wide range of other services like door-to-door grocery delivery, payment channels, phone and broadband plans and more. It has also established partnerships with Adidas, Nike, and more for its digital storefronts.

What sets Qoo10 apart from other online businesses is its focus on customer experience. This includes an easy-to-navigate website with a wide range of products on offer. It also offers a global delivery service so shoppers can shop with peace of mind at any time of the day. Qoo10 also provides exclusive discounts to members who are registered with their program.

Qoo10's customer-centric design and easy payment options are among the many reasons why it is one of the best ecommerce companies in Singapore. 

3) Zalora

Zalora is a Singapore-based online retailer which sells fashion and lifestyle products primarily. It was founded in 2012 and was one of the first to offer a comprehensive range of products from brands worldwide.

Zalora's focus is to bring high-end fashion brands to their customers at a low price point through their curated product selections and fast delivery services.

Founded in 2012 by Rocket Internet, Zalora is present in Singapore, Indonesia, Malaysia and Brunei. In addition to that, it has also recently launched in Taiwan.

It has generated revenue by selling clothes, shoes, and accessories from a wide range of brands. The company also offers its brands like Monsoon, Shoe Market, JustFabulous, and Belkis.

4) Carousell Ecommerce Service Provider In Singapore

Carousell is an online marketplace where people can buy and sell second-hand goods from all over the world.

Carousell is an ecommerce website that facilitates peer-to-peer transactions, such as selling and buying products. The company allows users to list items for sale and track their progress through the sale process without handling logistics on their own.

You can also search for products by category, price, or brand name and compare prices, shipping options, and seller ratings. You will find many sellers who offer free shipping or even free returns on their items.

It allows users to list items for sale and track the item's progress through the sale process without handling logistics on their own. The company has recently been in the news as a new "marketplace of marketplaces" in Singapore to find various products.

Carousell started as a mobile platform and has morphed into a web-based service with the launch of their site in late 2017. It lets anyone with any product take down photos & post for sale easily online or chat online about what they're selling. Carousell is present in Malaysia, the Philippines, Indonesia, Taiwan, Australia and Hong Kong.

5) Shopee e Commerce Company In Singapore

Shopee Singapore is a leading e-commerce website in Singapore that allows customers to buy and sell merchandise online.

Shopee started in 2012 with the intent to change shopping. The company has ambitions of becoming the number one e-commerce platform in Southeast Asia by 2022. Their success was partly due to their innovative approach embracing technology, and being bold enough to experiment with new strategies.

Shopee has been able to gain popularity among consumers because it provides services such as attractive discounts and free delivery for goods that are sold through its platform, which helps to attract customers from all walks of life, especially those who would otherwise go outside of their comfort zone to shop.

Shopee is operational throughout Southeast Asia, with over 300 million users. They also have a presence in Malaysia, the Philippines, Thailand, Indonesia, Vietnam, and Taiwan.

6) EZbu

EZbuy is an online shopping platform primarily involved in clothing, family, home and beauty. EZbuy is an ecommerce business that specializes in products from Korea, Taiwan, and the US. They provide several affordable options and can ship anywhere or internationally. Products are also popular among Malaysian, Thai, and Indonesian customers.

It specializes in providing affordable items for consumers. With its nearly three decades of experience and a large customer base, EZbuy has offered an expansive range of products at an affordable price.

EZBuy is a leading online marketplace for new and used products. The ecommerce site offers affordable products from big brands like Nike, Adidas, Louis Vuitton, Gucci, Prada, etc., at prices up to 70% off retail prices available only within the island nation.

EZBuy has been serving customers since its inception in 2010 and has grown exponentially since then to become one of the top ten largest online retailers with over 100 million users across the Asia-Pacific region alone.

7) RedMart

RedMart has been recognized as a top eCommerce Company in Singapore and continues to grow. They are known for their product and service offerings, including consumer electronics, home appliances, fashion apparel, jewellery, lifestyle accessories and more.

It is one of the most popular e-commerce companies in Singapore. It offers products from various categories, including beauty, fashion, electronics and fashion. RedMart was founded in 2001 by the group behind the popular grocery store today.

The founder of RedMart wanted to create a website that would help shoppers find the right products efficiently and expeditiously. The company's mission is to help customers save time and money to spend more time on what matters most to them - their family or hobbies.

8) Fair Price on

Singapore-based online business, Fairprice, was founded in 1973. It has grown to become one of the largest eCommerce companies in Singapore. The company can achieve a powerful brand by harnessing the power of technology and showcasing how it can help consumers save money.

FairPrice On is the e-commerce portal of FairPrice, a leading grocery retailer in Singapore. It allows customers to buy household products, from fresh food to home and baby products, with delivery options at home or convenience. If you are in the market for clothes or electronics, then FairPrice will be your go-to destination.

9) eBay

eBay is a subsidiary of eBay Inc. that specializes in online shopping for consumers in Singapore. It is one of the top eCommerce businesses in Singapore. It is a platform that provides services such as listing, buying and selling items for a certain amount of time.

This eCommerce platform has also transformed into a marketplace for sellers looking to buy and sell goods from around the world through an innovative mobile app. The app provides users access to millions of products from hundreds of sellers worldwide.

By selling electronic goods, eBay offers buyers the chance to purchase quality products at affordable prices while sellers can make some money while away from home or work. In 2018, eBay had 1 billion visits with an average spend of US$140 per visit by its visitors in Singapore alone. The company also offers a range of payment options such as credit cards, PayPal and bank transfers.

10) Sephora

Sephora Singapore was ranked among the top 10 eCommerce companies in Singapore. They have developed a robust online presence that influences how Singaporeans shop.

Sephora is a French brand retailer of personal care and beauty products which features nearly 3,000 brands and its private-label line, Sephora Collection. It offers everything from makeup to skincare to body care and more. Today, the company has over 2600 locations worldwide.

The brand is present in France and throughout Europe, Asia, North America, South America, Australia, and New Zealand. The company currently has over 1,000 locations in North America alone.

Sephora is one of the leading beauty e-commerce marketplaces in Singapore. They provide a wide range of cosmetics and skincare products at affordable prices.

They offer a great selection of makeup and skincare products that cater to all skin types, ages, and personal preferences. Apart from providing their products at affordable prices, they offer an unbeatable customer service experience.

How to Choose the Best eCommerce Website or Company in Singapore for Selling Products?

Although eCommerce companies are the easiest and fastest way to sell your products, you still need to be extra cautious when choosing which company to partner with. When looking for the best e-commerce company, the most important thing is to know what you're looking for.

Various criteria can help you choose a company, and we have listed some of them below. You can use specific criteria to identify trustworthy and reliable eCommerce companies.

1) Reputation

You should always look for an established company with a good reputation. The more popular or reputable the company is, the better it probably is.

2) Fees

Look out for companies that charge low fees and have competitive pricing on their products. This will give you peace of mind knowing that you won't be paying too much when your business starts running well.

3) Customer Support

Check for customer reviews on how the customer service responds in case of any issues or problems.

4) Satisfaction Guarantee

Companies should offer a satisfaction guarantee so that when an order doesn't work out, the customer can get her money back and assure that the product is received without much damage. 

5) Experience & Expertise

Look for experienced and skilled staff companies. Experience and expertise are two of the most critical aspects of an eCommerce company. It shows that they have been in the industry for a long time and know-how to create a great-looking website, manage inventory, and handle other business-related tasks. So, make sure to look for experienced companies - not just claims.

How to Choose the Best eCommerce Company in Singapore to Buy Products Online?

Choosing a company is not always easy, especially when so many options can be overwhelming. The first thing that anyone normally asks when looking at ecommerce companies in Singapore (or anywhere in the world) is:

- Does their site have a professional design?

- Do they offer discounted rates on certain products?

- How many reviews does their website have?

Now once those questions pass, there are numerous others that truly let you in on the secrets of success in ecommerce. These factors likely include the availability of products, how easy it is to order, ease of checkout, usability, customer support, and security.

At first glance, it may seem like all e-commerce sites are the same. However, not all eCommerce sites are created equal. There are specific features that certain websites offer that make them better for certain groups of consumers. For example, suppose you're looking for fashion items or high-end brands. In that case, Zalora is a much better option than FairOnprice because of their wide selection of clothing, and their customer service team is much more efficient.

There are so many eCommerce sites out there; it can be hard to decide which one is suited for your needs. That is why these factors will help you determine what eCommerce site is right for you.

1) The number of products on offer:

This metric lets us know how many items are available on the website. The larger the number of products being sold, the better your chance of finding what you're looking for.

2) The price range:

This metric tells us how much you should expect to pay for any given product. You have an easier time trying out new products and new brands with lower prices without worrying about spending too much money at once.

3) How easy it is to order and checkout

It is an important metric that evaluates how easy it is to navigate a site. How simple it is to find what you need and how easy it is to find things within the website. 

Conclusion

This guide has provided you with a list of the top eCommerce companies in Singapore. We hope you find this helpful list as it will allow you to decide better which company is best for your business. An excellent way to learn more about these companies is to visit their websites and read the reviews their customers have given them. This will help you understand where they excel and what they offer.

While new eCommerce companies are constantly popping up, these are the top 10 best in Singapore. Despite many competitors, these companies remain on top as they provide excellent customer experiences and services.